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Customer Quality: Customer Complaint Management Solution complaint definition iso

Customer Quality Solution

Visionary organizations are realizing that handling and resolving product quality issues reported by customers in a consistent and predictable manner is important for customer loyalty and repeat sales. A systematic approach towards customer complaint management also generates ideas for product enhancements and new products, thereby ensuring ongoing success. Moreover, companies regulated by the FDA or adopting standards such as ISO 9000 need to comply with well-defined guidelines on recording complaints, responding to them, and resolving them effectively.

Detailed Issue Recording : The MetricStream solution enables companies to record and define quality problems reported by customers in measurable and specific terms. The solution also supports capturing of details such as product identification markings and event environment for comprehensive investigation and reporting.

Benefits of MetricStream Complaint Management Solution

Streamlined Corrective Actions : The MetricStream solution allows teams to collabora bebaiwic. outlet moncler milano lombardiate on the development and implementation of corrective action plans for customer complaints. The solution enables triggering of CAPAs, root cause analyses, assigning of follow up actions, and effective tracking of complaint cases from initiation to closure.

Real-time Issue Tracking : The MetricStream solution allows tracking of customer issues and complaints in real-time. It provides complete visibility into the customer complaints lifecycle with comprehensive aggregate reporting as well as individual case status tracking. Graphical executive dashboards and flexible reports with drill-down capabilities provide complaint statistics and data by a variety of parameters such as by status, category, priority, and action type.

Product Changes : The MetricStream solution automates review and approval workflows for product changes, and standardizes processes for initiating and communicating those changes. It allows systematic decision-making and timely communication of information to all affected customers as well as internal groups.

Industry Standard Reporting : MetricStream supports automated report creation in industry standard formats. This eliminates the manual effort and long cycle-times involved in consolidating data and information for external reporting. The solution also supports the generation of investigation and corrective action reports in customer mandated formats and file types. Examples of such reports include 8-D reports for issue resolution processes and adverse events, and reports for compliance with FDA's reporting regulations.

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Also found in: Thesaurus , Medical , Legal , Financial , Acronyms , Idioms , Encyclopedia , Wikipedia . in·for·ma·tion   (ĭn′fər-mā′shən) n. 1. Knowledge or facts learned, especially about a certain subject or event. See Synonyms at knowledge . 2. The act of informing or the condition of being informed; communication of knowledge: Safety instructions are provided for the information of our passengers. 3. Computers Processed, stored, or transmitted data. 4. A numerical measure of the uncertainty of an experimental outcome. 5. Law A formal accusation of a crime made by a public officer rather than by grand jury indictment in instances in which the offense, if a federal crime, is not a felony or in which the offense, if a state crime, is allowed prosecution in that manner rather than by indictment. in′for·ma′tion·al adj. information ( ˌɪnfəˈmeɪʃən ) n 1. knowledge acquired through experience or study 2. knowledge of specific and timely events or situations; news 3. the act of informing or the condition of being informed 4. a. an office, agency, etc, providing information b. ( as modifier ): information service . 5. (Law) a. a charge or complaint made before justices of the peace, usually on oath, to institute summary criminal proceedings b. a complaint filed on behalf of the Crown, usually by the attorney general 6. (Computer Science) computing a. the meaning given to data by the way in which it is interpreted b. another word for data 2 7. too much information informal I don't want to hear any more ˌinforˈmational adj in•for•ma•tion (ˌɪn fərˈmeɪ ʃən)

n. 1. knowledge communicated or received concerning a particular fact or circumstance. 2. knowledge gained through study, communication, research, etc.; data. 3. the act or fact of informing. 4. a service or employee whose function is to provide information to the public. 5. Law. a. a formal criminal charge brought by a prosecuting officer rather than through the indictment of a grand jury. b. the document containing the depositions of witnesses against one accused of a crime. 6. (in information theory) an indication of the number of possible choices of messages, expressible as the value of some monotonic function of the number of choices. 7. computer data at any stage of processing, as input, output, storage, or transmission. [1350–1400] in`for•ma′tion•al, adj. information 1. Facts, data, or instructions in any medium or form.
2. The meaning that a human assigns to data by means of the known conventions used in their representation. Information  

get a line on To obtain knowledge about; to receive news of. In this expression, line often means an anticipated tidbit of information:

If you want to get a line on how she feels, she gave me a letter to give you … Here it is. (P. G. Wodehouse, Luck of Botkins , 1935)

The phrase is occasionally used by policemen or journalists to indicate a hot tip or lead obtained clandestinely.

get wind of To acquire advance information about something hitherto unknown; to get a hint of something about to happen. This expression is derived from the olfactory ability of animals to detect the airborne scent of other animals. The phrase often refers to the attainment of foreknowledge which warrants special action.

They retreated again, when they got wind that troops were assembling. (Princess Alice, Memoirs , 1866)

low-down The inside scoop; the bare facts. This common American colloquialism implies that the unadorned facts lie at the bottom of a situation.

One of the minions will … give me the official low-down on Fisher. Possible police record, etc. (M. Mackintosh, King and Two Queens , 1973)

scuttlebutt Gossip, hearsay; a vague, unconfirmed rumor; also, water-cooler talk . This expression originated in the United States Navy, where the scuttlebutt ‘water pail, drinking fountain’ was the scene of much idle chitchat. The expression was carried over to civilian life, where it describes office rumors, many of which are created around the water-cooler.

And worry about a slump, according to business scuttlebutt, is making some unions concentrate on share-the-job plans. (S. Dawson, AP wire story, March, 1953)

stable push The inside scoop; information from reliable or important people. This expression originated and is still virtually confined to the horse-racing world, where it refers to hot tips from knowledgeable people concerning a horse’s prospects for victory.

straw vote An opinion poll; an unofficial vote taken to ascertain the relative strength of political candidates or the general trend of opinion on a given issue. In the 19th and early 20th centuries in the United States, informal polls were taken by handing out a piece of straw to each of the voters who would break the straw to signify a “nay” vote, or leave it intact to signify approval.

Straw votes, which have recently been taken in the New York State campaign, indicate that Mr. Hearst will be badly beaten. {Daily Chronicle , October 24, 1906)

A somewhat cynical evaluation of the validity of a straw vote was once offered by O. Henry in Rolling Stones (1913):

A straw vote only shows which way the hot air blows.

white paper A government bulletin which establishes the official position on a specific topic. This term is derived from the white binding of such publications. The expression is commonly used in the United States and Great Britain for the vast number of government reports released to the public.

information – news 1. 'information'

Information is facts that you learn or discover.

You can get more information about our products on our website.

Be Careful!
Information is an uncountable noun. Don't say ' an information or ' informations '. You can say a piece of information.

I found out an interesting piece of information .

You give people information.

She gave me some useful information.

Be Careful!
Use give, not 'tell'. Don't say ' She told me some useful information .'

You refer to information about something or on something.

We don't have any information about him. I'm looking for information on the history of the town. 2. 'news'

Don't use 'information' to refer to descriptions of recent events in newspapers or on television or radio. Use news .

Our town was in the news when it was visited by the Pope. The story was on the news this evening. See news Thesaurus Antonyms Related Words Synonyms Legend: Switch to new thesaurus Noun 1. information - a message received and understood   info ammunition - information that can be used to attack or defend a claim or argument or viewpoint; "his admission provided ammunition for his critics" factoid - something resembling a fact; unverified (often invented) information that is given credibility because it appeared in print subject matter , content , message , substance - what a communication that is about something is about misinformation - information that is incorrect material - information (data or ideas or observations) that can be used or reworked into a finished form; "the archives provided rich material for a definitive biography" details , inside information - true confidential information; "after the trial he gave us the real details" fact - a statement or assertion of verified information about something that is the case or has happened; "he supported his argument with an impressive array of facts" data format , data formatting , format , formatting - the organization of information according to preset specifications (usually for computer processing) gen - informal term for information; "give me the gen on your new line of computers" database - an organized body of related information news , tidings , word , intelligence - information about recent and important events; "they awaited news of the outcome" news - informal information of any kind that is not previously known to someone; "it was news to me" nuts and bolts - detailed practical information about how something works or how something can be accomplished intelligence information , intelligence - secret information about an enemy (or potential enemy); "we sent out planes to gather intelligence on their radar coverage" confirmation - information that confirms or verifies insider information - important information about the plans or condition of a corporation that has not been released to the public; use for personal profit is illegal arcanum , secret - information known only to a special group; "the secret of Cajun cooking" secret - something that should remain hidden from others (especially information that is not to be passed on); "the combination to the safe was a secret"; "he tried to keep his drinking a secret" propaganda - information that is spread for the purpose of promoting some cause course of study , curriculum , syllabus , programme , program - an integrated course of academic studies; "he was admitted to a new program at the university" news - information reported in a newspaper or news magazine; "the news of my death was greatly exaggerated" evidence - (law) all the means by which any alleged matter of fact whose truth is investigated at judicial trial is established or disproved readout , read-out - the information displayed or recorded on an electronic device tabular matter , tabulation - information set out in tabular form skinny - confidential information about a topic or person; "he wanted the inside skinny on the new partner" stuff - information in some unspecified form; "it was stuff I had heard before"; "there's good stuff in that book" report card , report - a written evaluation of a student's scholarship and deportment; "his father signed his report card" 2. information - knowledge acquired through study or experience or instruction cognition , knowledge , noesis - the psychological result of perception and learning and reasoning data point , datum - an item of factual information derived from measurement or research acquaintance , conversance , conversancy , familiarity - personal knowledge or information about someone or something fact - a piece of information about circumstances that exist or events that have occurred; "first you must collect all the facts of the case" example , instance , illustration , representative - an item of information that is typical of a class or group; "this patient provides a typical example of the syndrome"; "there is an example on page 10" consideration , circumstance , condition - information that should be kept in mind when making a decision; "another consideration is the time it would take" background knowledge , background - information that is essential to understanding a situation or problem; "the embassy filled him in on the background of the incident" descriptor - a piece of stored information that is used to identify an item in an information storage and retrieval system evidence , grounds - your basis for belief or disbelief; knowledge on which to base belief; "the evidence that smoking causes lung cancer is very compelling" predictor - information that supports a probabilistic estimate of future events; "the weekly bulletin contains several predictors of mutual fund performance" tip-off - inside information that something is going to happen stimulant , stimulus , stimulation , input - any stimulating information or event; acts to arouse action 3. information - formal accusation of a crime accusal , accusation - a formal charge of wrongdoing brought against a person; the act of imputing blame or guilt 4. information - a collection of facts from which conclusions may be drawn; "statistical data" data aggregation , collection , accumulation , assemblage - several things grouped together or considered as a whole accounting data - all the data (ledgers and journals and spreadsheets) that support a financial statement; can be hard copy or machine readable metadata - data about data; "a library catalog is metadata because it describes publications" raw data - unanalyzed data; data not yet subjected to analysis 5. information - (communication theory) a numerical measure of the uncertainty of an outcome; "the signal contained thousands of bits of information" entropy , selective information communication theory , communications - the discipline that studies the principles of transmiting information and the methods by which it is delivered (as print or radio or television etc.); "communications is his major field of study" information measure - a system of measurement of information based on the probabilities of the events that convey information information noun facts , details , material , news , latest (informal) , report , word , message , notice , advice , knowledge , data , intelligence , instruction , counsel , the score (informal) , gen (Brit. informal) , dope (informal) , info (informal) , inside story , blurb , lowdown (informal) , tidings , drum (Austral. informal) They refused to give us any information about her. information noun 1. That which is known; the sum of what has been perceived, discovered, or inferred: knowledge , lore , wisdom . 2. That which is known about a specific subject or situation: data , fact (used in plural), intelligence , knowledge , lore . Translations مَعلومات مَعْلُومَاتٌ informace vědomost information oplysning Information Benachrichtigung πληροφορία información tieto information renseignement renseignement brut informatique informacija információ upplÿsingar informazioni informazione 知識 정보 informatie informasjon opplysning informacja informação информация пропаганда informacija podatek information ข้อมูล bilgi haber thông tin 信息 情报 资料 information [ˌɪnfəˈmeɪʃ ə n] A. N → información f ; (= knowledge ) → conocimientos mpl
a piece of information → un dato
"information" → información
to ask for information → pedir información
to gather information about or on sth → reunir información sobre algo, informarse sobre algo
to give sb information about or on sth/sb → proporcionar información a algn sobre algo/algn
who gave you this information? → ¿quién le dio esta información ?
we weren't given enough information about the risks involved → no nos informaron suficientemente sobre los riesgos que entrañaba
we have no information on that point → no tenemos información sobre ese particular
for your information → para su información
for your information, I asked him to come! → para que te enteres , ¡le pedí que viniera ! B. CPD information bureau N → oficina f de información
information desk N → información f
information office N = information bureau information pack N ( Brit ) → material m informativo
information processing N → procesamiento m de la información
information retrieval N → recuperación f de la información
information science N → informática f , gestión f de la información
information service N → servicio m de información
information superhighway N → superautopista f de la información
information technology N → informática f
information theory N → teoría f de la información information [ˌɪnfə r ˈmeɪʃ ə n] n (= facts ) → information f , informations fpl
For further information, contact this number → Pour plus d'informations, appelez ce numéro ., Pour plus d'information, appelez ce numéro .
Pat refused to give her any information about Sarah → Pat refusa de lui donner la moindre information sur Sarah.
BUT Pat refusa de lui donner le moindre renseignement sur Sarah.
Where did he get his information from? → D'où tient-il ses informations ?
sensitive information → informations sensibles
Could you give me some information about trains to Paris?
BUT Pourriez-vous me renseigner sur les trains pour Paris?.
The police are asking for anybody with information to come forward → La police demande à toute personne en possession d'informations de se faire connaître .
to get information on sth → se renseigner sur qch, obtenir des informations sur qch
a piece of information → une information
We will be looking at every piece of information we receive → Nous examinerons chacune des informations que nous recevrons .
for your information, ... → pour votre information , ... information bureau n → bureau m des renseignements information centre n → centre m d'information information desk n → bureau m des renseignements , accueil m information gathering n → collecte f de l'information information highway n
the information highway → l'autoroute f de l'information information office n → bureau m des renseignements information overload n → surinformation f information pack n (British) → documentation f information processing n → traitement m de l'information information retrieval n → extraction f de l'information information service n → service m d'information information superhighway n → autoroute f de l'information information technology n → technologie f de l'information modif [ sector ] → de la technologie de l'information ; [ system ] → de technologie de l'information
the information technology industry → l'industrie de la technologie de l'information information n → Auskunft f , → Informationen pl ; a piece of information → eine Auskunft or Information ; for your information → zu Ihrer Information or Kenntnisnahme (form) ; (indignantly) → damit Sie es wissen ; his information on the subject is most extensive → sein Wissen auf diesem Gebiet ist äußerst umfassend ; to give somebody information about or on somebody/something → jdm Auskunft or Informationen über jdn / etw geben ; to get information about or on somebody/something → sich über jdn / etw informieren , über jdn / etw Erkundigungen einziehen ; to ask for information on or about somebody/something → um Auskunft or Informationen über jdn / etw bitten ; “information” → „Auskunft“ ; I have information that they will be arriving today → mir liegen Informationen darüber vor, dass sie heute ankommen ; we have no information about that → wir wissen darüber nicht Bescheid ; my information is that he is unreliable → soweit ich informiert bin, ist er unzuverlässig ; until further information is available → bevor wir nichts Näheres wissen ; for further information please contact this number … → Näheres erfahren Sie unter Telefonnummer … ; what information do we have on Kowalsky? → welche Informationen besitzen wir über Kowalsky? ; where did you get your information? → woher haben Sie diese Kenntnisse or Informationen? ; detailed information → Einzelheiten pl (Comput: = information content ) → Information f ; information fatigue syndrome durch Informationsflut bedingtes Ermüdungssyndrom information : information bulletin n → Mitteilungsblatt nt information bureau n → Auskunft (→ sbüro nt ) f , → Verkehrsbüro nt information content n → Informationsgehalt m information desk n → Information f , → Informationsschalter m information exchange n → Informationsaustausch m information highway n (Comput) → Datenautobahn f information officer n → Auskunftsbeamte (r) m → /-beamtin f information pack n → Informationsmaterial nt information processing n → Informationsverarbeitung f information question n (Ling) → Ergänzungsfrage f information retrieval n → Informations- or Datenabruf m information sciences pl → Informatik f information scientist n → Informatiker (in) m(f) information storage n → Datenspeicherung f information superhighway n → Datenautobahn f information technology n → Informationstechnik f information theory n → Informationstheorie f information [ˌɪnfəˈmeɪʃ /ə n] n information (about or on) → informazioni fpl (riguardo a or su)
a piece of information → un'informazione
to give sb information about or on sb/sth → dare a qn informazioni su qn/qc
to get information on → informarsi su
for your information ( on document ) → a titolo d'informazione ( fam, iro ) → per tua norma e regola inform ( inˈfoːm ) verb 1. to tell; to give knowledge to. Please inform me of your intentions in this matter; I was informed that you were absent from the office. inlig يُخْبِر، يُعْلِم осведомявам informar informovat in Kenntnis setzen informere; meddele; oplyse πληροφορώ informar teatama آگاه کردن ilmoittaa informer , avertir לְהוֹדִיע सूचना देना, सूचित करना obavijestiti tájékoztat memberi tahu láta vita, tilkynna informare 知らせる 알리다 (kam) pranešti, informuoti informēt; paziņot memberitahu op de hoogte stellen opplyse , meddele , underrette informować خبر کول informar a informa, a avertiza сообщать informovať obvestiti obavestiti informera บอกให้ทราบ haber vermek, bildirmek 告知 повідомляти, інформувати آگاہ کرنا thông báo 告诉 2. ( with against or on) to tell facts to eg the police about (a criminal etc ). He informed against his fellow thieves. getuig يُبْلِغ عَن، يوشي съобщавам dar informações udávat, donášet anzeigen angive δίνω πληροφορίες, καταδίδω denunciar , delatar üles andma لو دادن ilmiantaa dénoncer לְהַלשִין खबर देना, शिकायत करना podnijeti prijavu feljelent vkit mengadukan segja til, bera vitni gegn accusare , denunciare 密告する 통고하다 įskųsti denuncēt; nosūdzēt mengadukan aangeven tyste , sladre donieść تشریح کول dar informações a denunţa доносить donášať ovaditi potkazati uppträda som angivare [mot] แจ้งให้ทราบ ihbar etmek, bildirmek 告發 доносити کسی کے خلاف معلومات دینا tố cáo 告发 inˈformant noun someone who tells or informs. He passed on the news to us, but would not say who his informant had been. informant مُخْبِر информатор informante informátor, -ka der Gewährsmann meddeler πληροφοριοδότης informante informant خبرچین tietolähde informateur/-trice מוֹסֵר מֵידָע सूचना देने वाला, सूचक izvjestitelj informátor; adatközlő informan heimildamaður, uppljóstrari informatore , informatrice 情報提供者 통보자, 정보 제공자 informatorius informators; informētājs informan zegsman hjemmelsmann , kilde , informant informator خبري ټولونكي informador sursă (de infor­mare) информатор informátor, -ka obveščevalec doušnik sagesman, källa ผู้บอก bilgi veren kimse, ihbarcı 線民,告密者 інформатор; донощик مخبر người cung cấp tin 提供消息的人,密告者 ˌinforˈmation noun facts told or knowledge gained or given. Can you give me any information about this writer?; the latest information on the progress of the war; He is full of interesting bits of information. inligting مَعلومات информация informação informace; vědomost die Information information; oplysning πληροφορίες información teave اطلاع tieto renseignement , information מידע सूचना, जानकारी obavijest, informacija felvilágosítás, információ informasi upplÿsingar informazione 情報 정보 informacija informācija; ziņas maklumat informatie opplysning , orientering , informasjon informacja معلومات informação informaţie; ştire сведения; информация údaj, správa, oznam, informácia informacija informacija information ข่าวสาร bilgi , haber 訊息,資訊 інформація; обізнаність معلومات thông tin 信息,情报,资料 inˈformative ( -mətiv ) adjective giving useful information. an informative book. insiggewend غَني بالمَعْلومات информативен informativo instruktivní informativ informerende; oplysende κατατοπιστικός , πληροφοριακός informativo teaberikas آموزنده informatiivinen instructif מַקנֶה יֶדַע सूचनात्मक informativan tájékoztató informatif upplÿsandi, fræðandi informativo , istruttivo 情報に富んだ 정보를 제공하는, 유익한 informatyvus informatīvs memberi maklumat leerzaam instruktiv , informativ , opplysende pouczający آموزنده informativo (cu carac­ter) informativ содержательный informatívny poučen informativan informativ, lärorik ซึ่งให้ความรู้ bilgi verici, aydınlatıcı 提供訊息的 інформативний; повчальний معلوماتی có nhiều thông tin 提供信息的 inˈformer noun a person who informs against a criminal etc . getuie مُخْبِر، مُبْلِغ، واشٍ доносник informante udavač, -ka der Ankläger angiver πληροφοριοδότης , καταδότης delator ; informador, chivato ülesandja جاسوس ilmiantaja indicateur/-trice מלשין सूचना दाता prokazivač, doušnik feljelentő informan uppljóstrari informatore , informatrice 密告者 정보 제공자 įskundėjas informētājs; ziņotājs pemberi maklumat verklikker tyster , angiver , sladrehank donosiciel جاسوس،ځري informador informator осведомитель udavač, -ka ovaduh doušnik angivare คนแจ้งข่าว muhbir , ihbarcı 線民者 інформатор; донощик مخبر người tố cáo 告密者 ˌinformation ˌsuperˈhighway noun a fast computer channel through which information, pictures etc are sent from one computer to another. inligtingsnelweg قَناة المَعلومات السَّريعه في الكومبيوتر информационна магистрала super estrada da informação informační dálnice die Informationsautobahn informationsmotorvejen δίκτυο υπολογιστών για ταχεία μεταφορά δεδομένων autopista de la información infokiirtee شبکه کامپوتری اطلاعاتی tiedon valtatie autoroute de ll'nformation מידע जानकारी informacijski kanal információs szupersztráda saluran informasi bebas hambatan superstrada informatica 情報スーパーハイワエイ (컴퓨터) 초고속 정보 통신망 informacijos arterija informācijas superlielceļš maklumat elektronik informatiesnelweg elektronisk motorvei autostrada informacyjna انترنت информационный канал с высокой пропускной способностью informačná superdiaľnica informacijska avtocesta protok informacija elektronskim putem digital motorväg ระบบเครือข่าย hızlı kanal 資訊高速公路 надширокополосний канал передачі інформації کمپیوٹروں کے مابین ایک تیز معلوماتی اتصال kênh thông tin 信息高速公路 inforˈmation techˌnology noun the study and use of electronic systems and computers for storing, analysing and utilizing information.

R isk-based thinking

Risk-based thinking refers to a coordinated set of activities and
methods that organizations use to manage and control the many
risks that affect its ability to achieve objectives. Risk-based thinking
replaces what the old standard used to call preventive action .

While risk-based thinking is now an essential part of the new
standard, it does not actually expect you to implement a formal
risk management process nor does it expect you to document
your organization